Follow Up Visits & Our Work & Product Guarantee

Product & Work Guarantee Guidelines

At Hirai Health Services we have a “Product” Guarantee, which means that if you are given a product that you cannot take for some reason then you can return it for a full refund provided you meet these criteria:

For Product Refunds:

              1. You have only taken up to 7 days worth of the remedy prior to discovering that you cannot take it because it bothers you in some regard.  

              2.  You have called the office and talked to me about this first within 2 weeks of your first appointment, before coming back with the item.  (Sometimes it has to do with “how” you are taking the remedy so that if you call first I will talk to you about how to take it properly, if it applies to your remedy/situation.)

             3.  You bring it back to me within 4 weeks of purchasing it from me at the office.

Work Guarantee Criteria:

             1. You have to have had an initial appointment & a follow up at least 6 weeks later in order to “qualify” for a “free” reassessment.

             2. The “free” reassessment would take place no later than 8 week from your “follow-up” visit.

             3. You must have followed, to the best of your ability, the program set out for you in both the “initial” & “follow up” appointment times.  This means both diet & remedy recommendations.

             4. Note: The free reassessment refers to the appointment only, not the remedies.  If you are in need of additional remedies than you would have to pay for these.

 

In summary, the work guarantee is to “re-assess” why the main symptom or symptom picture has not been improving in the 8 to 12 week period that you have been working on it with my guidance.  Please be aware that some issues require persistence for many weeks or months to get rid of, so in those cases even small improvements are noteworthy and will not qualify  for a “reassessment”.